Guests
Restaurant Reservations; Why Timing is Everything
Have you ever been to the doctor or the dentist? You arrive a couple of minutes before your appointment only to be greeted with a smile and told that there has been a bit of Read more…
Career
Runner, Server, Host. What’s your waiter game-face?
There are thousands of books and blog posts written about being a waiter/waitress or server in a restaurant. Thes range from tips on how to do the job, to how to excel, to mistakes to Read more…
Management
Another Year, Another Restaurant Scam
In the restaurant business, we learn about hospitality. We learn about finance. We learn about marketing. We learn (a lot) about operations as there are so many variables. But we learn - often the hard way - about fraud.
Management
Why we left Quandoo
Quandoo was born in Germany and set out to ‘disrupt’ the restaurant reservations space since competitors like Open Table were charging a fortune for the service. That’s what they told us when we signed up Read more…
News/Analysis
State of the UK Restaurant Market (2017)
This has been based on the excellent piece on PwC about the restaurant sector at the end of 2017, with additional commentary from me based on developments in 2018 and my view of the market Read more…
Management
The Employers’ Problem: Some Hospitality Staff Just Don’t Care
I’ve been running restaurants for a little over 10 years now (at the time of writing) and employees have always been a fickle bunch; here today, gone the next. It’s a sad fact of the industry that Read more…