I’ve been running restaurants for a little over 10 years now (at the time of writing) and employees have always been a fickle bunch; here today, gone the next. It’s a sad fact of the industry that employees, especially the more junior ones, hop between jobs. Sometimes they are just doing the work to fill in and earn some cash before their next real gig comes along. Sometimes they are just lazy and go back to claim benefits rather than work for a living to improve their situation over the long term. But over the last year, and especially this year, the new recruits-cum-leavers have been the worst I have ever seen.
Answer by Maxwell Arnold, former sous chef, restaurant manager, waiter, and busboy, on Quora: The relationship between a server and a customer can feel like an adverse one at times. Quite often, this is because the two parties simply misunderstand each other. I benefit from the experience of both working as a server, and being someone who dines out on the regular – so I understand what the dynamic is like from both sides. For customers who get the most out of the dining experience, they understand the many nuances of the restaurant business to include several unwritten rules that they have to go along with whether they like it…