• Guests

    Restaurant Reservations; Why Timing is Everything

    Have you ever been to the doctor or the dentist? You arrive a couple of minutes before your appointment only to be greeted with a smile and told that there has been a bit of a delay and you’ll need to wait for your appointment. Or you could come back another day. And you’re only the second booking. Well, the same is true in most restaurants. There is only a finite number of employees both on the floor attending to guests needs and in the kitchen to prepare the dishes. So, when a couple of tables turn up late or early, or a couple of guests monopolise the time of…

  • Career

    Runner, Server, Host. What’s the difference?

    There are thousands of books and blog posts written about being a waiter/waitress or server in a restaurant. These range from tips on how to do the job, to how to excel, to mistakes to avoid, to job descriptions, through to training resources of all different types. These are all good, but can often be dry and impartial. So I thought I would outline a more aspirational set of guidelines to help you achieve and deliver more to the guests you are looking after. Your employer will be happier, and you will be too. Even if it’s not your career or you may be doing it to get through college, the guest…