Blue Book Insights

Build your own NHS Track & Trace App in an Hour

Worried about managing all those paper forms? Will your customers even touch them? Worried about the security of third-party apps? You can build your own tracker app in a short time with this handy guide. And use it to grow your mailing list in the process. OK, I have a web design background, but I completed our own NHS Track & Trace application in about…

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Guide to re-opening restaurants from July 4th

The government published its guidance for re-opening restaurants and hospitality businesses to open safely from 4th July in the UK. This is a revised version of the document which runs to 43 pages. You can access the full version of the document here. Businesses which are permitted to open have certain criteria which they must adhere to. I won’t go into the details for non-restaurants…

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Flexible Furlough Scheme – Guidance for Employers July to October

From 1st July 2020, employers will have the flexibility to bring back furloughed employees for part-time work, for any amount of time and on any shift pattern, and still claim furlough grants for any of the employee’s normal hours which are not worked. Furlough pay will be calculated according to an employee’s usual working hours in a claim period minus the hours actually worked. The…

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Building a Better Restaurant Website

A few of you may know that I come from an IT background and spent about 14 years in the web and eCommerce space before opening my first restaurant 13 years ago. I still manage all our restaurants’ web presence, marketing, social media, etc and thought I would share a few cornerstones of what makes a successful restaurant website. Start with Why This is the…

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Comparing Restaurant Delivery Partners: Deliveroo, uberEATS & Just Eat

As a summary and face-off of the big three, I summarise the good, the bad and the ugly between the three major players in the restaurant delivery partner space: Deliveroo, uberEATS and Just Eat. You can read in-depth about each of the three competitors by clicking the links. These ratings are based on my experience in Weybridge, Surrey. Area Deliveroo uberEATS Just Eat Onboarding ⭑⭑⭑⭑…

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Life on the Front Lines: A Restaurant in May 2020

COVID 19. Restaurants are closed. The only options are takeaway or delivery. Or bury your head in the sand if you have a good cash float. What follows is my experience from operating a restaurant whose focus is on quality and diversity (being Lebanese requires a broad tapas-like menu typical of the region) and switching from a predominantly dine-in venue with some takeaway to a…

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UK Restaurants & The Three-Stage Lockdown Release Plan

The Government has said that businesses will begin to reopen in three steps. However, the Government is also clear that this timetable may change depending on how successful each step has been and whether the virus is under control. We need to follow the guidelines about social distancing, among others, to ensure we avoid a second surge in cases and a consequential delay in this…

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The Post-COVID Restaurant

In the UK we have just been told it would be another 6 weeks (at best) before restaurants will be permitted to have dine-in guests (July 2020). It’s been 6 weeks since the COVID ‘lockdown’ started and since then we have only been permitted to serve takeaway or delivery meals. Some restaurants closed temporarily. Some continued offering take away. Some pivoted to offer a take…

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Top 5 reasons why restaurants fail in the first year

To be fair, in a restaurant, there are a million-and-one things that are likely to go wrong and you need to be the master juggler at a circus to stay on top of everything (or, better, have a good team who does). However, here are five key areas you need to focus on to ensure a better chance of success through the first year. 1…

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