Blue Book Insights

Track and Trace Returns, with a twist

So, you thought it was safe to go out? Well, from April 12 in the UK people will be allowed to dine and drink outside pubs, bars and restaurants in the UK. But, every single customer who visits an establishment will be required to check in and not just the person booking. The official announcement will come on April 5, but Dan Brookman of airship.co.uk…

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Ask me Anything for Q&A Chewsdays

New for 2021. Ask me Anything. Every Tuesday – time and questions permitting – I will answer your burning restaurant-related questions. This may be via my newsletter, as a post on this blog, a quick-fire response on Twitter, a post on Facebook or even Instagram. It depends on what you ask and what you need help with. One caveat – it must be restaurant-related or business management related. I reserve…

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What the 4 Tiers Mean for Hospitality

Last weekend, the government introduced a new Tier 4 and placed 16 million people in the south-east of England into this tier. The new, stricter tier was announced because of a new COVID mutation which was spreading more rapidly than the original version and its minor variants. Apparently, the new mutation has 14 variations over the original COVID-19. But what does this mean for hospitality?…

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Build your own NHS Track & Trace App in an Hour

Worried about managing all those paper forms? Will your customers even touch them? Worried about the security of third-party apps? You can build your own tracker app in a short time with this handy guide. And use it to grow your mailing list in the process. OK, I have a web design background, but I completed our own NHS Track & Trace application in about…

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Guide to re-opening restaurants from July 4th

The government published its guidance for re-opening restaurants and hospitality businesses to open safely from 4th July in the UK. This is a revised version of the document which runs to 43 pages. You can access the full version of the document here. Businesses which are permitted to open have certain criteria which they must adhere to. I won’t go into the details for non-restaurants…

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Flexible Furlough Scheme – Guidance for Employers July to October

From 1st July 2020, employers will have the flexibility to bring back furloughed employees for part-time work, for any amount of time and on any shift pattern, and still claim furlough grants for any of the employee’s normal hours which are not worked. Furlough pay will be calculated according to an employee’s usual working hours in a claim period minus the hours actually worked. The…

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Building a Better Restaurant Website

A few of you may know that I come from an IT background and spent about 14 years in the web and eCommerce space before opening my first restaurant 13 years ago. I still manage all our restaurants’ web presence, marketing, social media, etc and thought I would share a few cornerstones of what makes a successful restaurant website. Start with Why This is the…

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Comparing Restaurant Delivery Partners: Deliveroo, uberEATS & Just Eat

As a summary and face-off of the big three, I summarise the good, the bad and the ugly between the three major players in the restaurant delivery partner space: Deliveroo, uberEATS and Just Eat. You can read in-depth about each of the three competitors by clicking the links. These ratings are based on my experience in Weybridge, Surrey. Area Deliveroo uberEATS Just Eat Onboarding ⭑⭑⭑⭑…

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Life on the Front Lines: A Restaurant in May 2020

COVID 19. Restaurants are closed. The only options are takeaway or delivery. Or bury your head in the sand if you have a good cash float. What follows is my experience from operating a restaurant whose focus is on quality and diversity (being Lebanese requires a broad tapas-like menu typical of the region) and switching from a predominantly dine-in venue with some takeaway to a…

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