The hospitality industry’s average hourly pay of workers outstrips the national living wage (NLW) by 62p, a global software provider (Fourth Analytics) for the leisure and hospitality industries has claimed. It’s important to remember that…
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Should TripAdvisor be regulated?
TripAdvisor has its good points, but also its bad points. It has grown so large that it has absolute decree on everything it does with no checks or balances. Here are a few examples that…
The Restaurant Delivery Market 2016Q3
Since my last post on restaurant delivery services in London (2016Q1), uberEATS have launched. There are still a plethora of players in the market (including Quiqup and Henchman clones like Bring It), but it’s really…
Does SONOS Fail its Commercial Use Case?
Why can’t providers share explicit filters? I have been looking at SONOS as a tool to stream music in my restaurants. It’s a great system with the option to play different music in different rooms,…
Improving Delivery Partner Supply Chain Loyalty
(Some Customers think it’s OK to Jump the Queue) There are lots of delivery partners in London – Deliveroo, Henchman, Jinn, Quiqup, Bring It, Take Eat Easy, Caterwings, etc – and each charges a sizeable…
The Restaurant Delivery Market 2016Q1
In October 2015 I wrote about the restaurant delivery market in London and made a few predictions. The market has changed quickly with the most notable changes being as follows: Resto-in (formerly Room Service) pulled…
The Restaurant Delivery Market 2015Q4
In today’s restaurant delivery market in London and the UK, there are a plethora of players competing for your dine-at-home desires. Some are exclusively in the food niche, while others offer a fetch anything you…
The Tip of the Hospitality Iceberg
Tips. They have been the hot topic this week in the UK with major chains coming under fire for not passing on all – if any – of the discretionary service charge to the staff….
The TripAdvisor Generation
Is our moral compass as a species broken, or being rapidly redesigned? It’s difficult to point a finger and identify any singular incident. Many have suggested that changes in the family group or changes in…