This has been based on the excellent piece on PwC about the restaurant sector at the end of 2017, with additional commentary from me based on developments in 2018 and my view of the market from the inside.
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News/Analysis
The Restaurant Delivery Market 2016Q3
Since my last post on restaurant delivery services in London (2016Q1), uberEATS have launched. There are still a plethora of players in the market (including Quiqup and Henchman clones like Bring It), but it’s really becoming a three-horse race now.
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News/Analysis
Does SONOS Fail its Commercial Use Case?
Why can’t providers share explicit filters?
I have been looking at SONOS as a tool to stream music in my restaurants. It’s a great system with the option to play different music in different rooms, and you can even convert an existing wired system into a SONOS streaming system with a single additional box. The salesman I spoke to told me about hotels that connect up to 42 different speakers so they can offer streaming in different rooms.
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News/Analysis
Improving Delivery Partner Supply Chain Loyalty
(Some Customers think it’s OK to Jump the Queue)
There are lots of delivery partners in London – Deliveroo, Henchman, Jinn, Quiqup, Bring It, Take Eat Easy, Caterwings, etc – and each charges a sizeable percentage to the restaurant as commission for handling orders and providing marketing through their platform. More on that here (Q4 2015) and here (Q1 2016).
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News/Analysis
The TripAdvisor Generation
Is our moral compass as a species broken, or being rapidly redesigned?
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