• Runner, Server, Host. What's the difference? 1

    Runner, Server, Host. What’s the difference?

    There are thousands of books and blog posts written about being a waiter/waitress or server in a restaurant. These range from tips on how to do the job, to how to excel, to mistakes to avoid, to job descriptions, through to trainingΒ resources of all different types. These are all good, but can often be dry and impartial. So I thought I would outline a more aspirational set of guidelines to help you achieve and deliver more to the guests you are looking after. Your employer will be happier, and you will be too. Even if it’s not your career or you may be doing it to get through college, the guest…

  • MacBook Pro showing vegetable dish

    Why we left Quandoo

    Quandoo was born in Germany and set out to ‘disrupt’ the restaurant reservations space since competitors like Open Table were charging a fortune for the service. That’s what they told us when we signed up shortly after they launched in the UK. Having recently read Blue Ocean Shift I now understand what it truly means to be a disruptor versus developing new business ideas to (Blue Ocean) Shift the business into a completely different dimension. ‘Disruptor’ is, sadly, an overused word meaning “doing the same as other people with a small twist”. Quandoo’s Disruption? Quandoo’s angle was to charge differently. You had a smaller monthly license fee plus the standard cover charge…