This has been based on the excellent piece on PwC about the restaurant sector at the end of 2017, with additional commentary from me based on developments in 2018 and my view of the market…
Posts TaggedRestaurant
The Employers’ Problem: Some Hospitality Staff Just Don’t Care
I’ve been running restaurants for a little over 10 years now (at the time of writing) and employees have always been a fickle bunch; here today, gone the next. It’s a sad fact of the industry that…
If you want better service in a restaurant, respect these five unwritten rules
Answer by Maxwell Arnold, former sous chef, restaurant manager, waiter, and busboy, on Quora: The relationship between a server and a customer can feel like an adverse one at times. Quite often, this is because…
The Top 35 Restaurant Etiquette Fails
According to the Telegraph, these are the ‘top 35 most irritating restaurant faux-pas’. They go on to say … If you’re reading this while dining at a restaurant, well, you’re beyond help. But the rest…
The “Affordable Restaurant” Apocalypse
Likening the rise of food halls in America to Singapore’s hawker stalls, David Chang told a crowd of urbanists this week that he foresees fewer restaurants in the middle of the market. “You’re gonna see…
Hospitality industry’s rapid growth under threat without Government support
The hospitality industry’s stellar growth since the financial crisis could be halted and start to fall by 2021 if the Government continues to overlook it, a new report has suggested. Research by Ignite Economics carried out…
Has TripAdvisor lost its relevance?
As a restaurateur with two businesses listed on TripAdvisor, we noticed a change when Priceline bought TripAdvisor. Apart from the modernised interface, the slight colour change and a few other updates, the biggest change I…
Hospitality wages ’62p higher than national living wage’
The hospitality industry’s average hourly pay of workers outstrips the national living wage (NLW) by 62p, a global software provider (Fourth Analytics) for the leisure and hospitality industries has claimed. It’s important to remember that…
Advice for Coping with Online Trolls
I read a letter from Tucker Max in the book Choose Yourself! which I thought totally on point about dealing with negative online trolls. It was written to James Altucher about his blog, but can equally…
Should TripAdvisor be regulated?
TripAdvisor has its good points, but also its bad points. It has grown so large that it has absolute decree on everything it does with no checks or balances. Here are a few examples that…